Refund policy

Reading packs

• You can get a full refund within 14 days of purchase if you have not used any reading from that pack.
• Once you use a reading from a pack, that pack can no longer be refunded.
• Readings never expire.

Relationship reading

• Refundable within 14 days until the relationship reading has been generated.
• If the reading fails to generate, it is not counted and you can try again or ask for a refund.

Failed readings

If Halmeoni fails to answer — an error, or no reply — the reading is returned to your balance automatically.

UK and EU customers

Readings are digital content delivered immediately. At checkout you agree to immediate delivery and acknowledge that you lose the statutory right of withdrawal once you start using a pack. Unused packs remain refundable under this policy.

How to ask

Payments are handled by our reseller, Lemon Squeezy. Reply to your receipt email, or contact us with your order number, and we will reply within 48 hours.